Say Hello to the Experts
Caity Rolfe
The Boss Lady
I started working at 14 and never really slowed down. From school-based apprenticeships in Year 9 to graduating Year 12 with eight qualifications and two business apprenticeships, I’ve always been focused on building real, practical capability — not just ticking boxes.
My career started in accounting firms, where I quickly moved through the ranks and stepped into a management role at 22. Leading teams, managing compliance, and owning client relationships gave me a solid foundation in operations, finance, and people — and showed me early on what actually makes a business run well behind the scenes.
Since then, I’ve built my career around exactly that: making businesses work better.
I’ve led operations for high-performing, multi-office real estate businesses, managed teams of 40+, overseen everything from trust accounting to recruitment, and been recognised nationally for operational leadership — including being named a finalist for Operations Manager of the Year (from 600+ submissions) and runner-up for Operational Leadership Person of the Year.
Now, as the founder of Boss Lady Business Solutions, I work with business owners across Australia to bring structure, clarity, and calm to the chaos. No rigid packages, no outsourcing — just real support, tailored to what actually moves the needle.
From admin and bookkeeping to systems, workflows, and day-to-day operations — I’m the one behind the scenes making sure it all runs properly.
Because you can have the best brand in the world… but if your backend is a mess, it shows.
And that’s where I come in.
Coco Rolfe
Business Pawfessional aka ‘The Real Boss’
Coco possesses significant expertise in overseeing tasks, giving instructions, and ensuring a positive client experience with her cheerful and approachable demeanour.
Jayme-Lee Watson
Business Professional
With over 15 years’ experience in a range of administrative roles, Jayme has obtained quite a unique skillset.
She started working in her family’s food van business at a young age and learning business concepts has paved her pathway of learning. Graduating year 12 in 2008 she went on to Start a traineeship completing a double diploma in business and management while working a variety of roles in the automotive industry. In 2016 she went into a NFP role and was the administration lead in successfully implementing a family-based support program in the ACT and worked with them until 2022 where she decided to expand her career knowledge into scribing and recruitment.
Jayme is willing to learn and has undertaken a wide variety of courses and webinars to stay up to date. She is not afraid to ask questions, research or problem solve to gain further knowledge and further develop her skills in administration, recruitment, customer service, policy and procedures, operations and business planning, Work health and safety.
Jaymes has been recognised and commended by her previous employers for her Administration abilities, organisation, time management, team support, customer service and work ethic.
· Administration – Superb logistical and administrative ability, savvy with a variety of computer programs, Adept at managing multiple simultaneous projects, Capable of managing appointments, records, template creation, minute taking, policy and procedures, as well as attending to product/part orders.
· Remote Scribing and Recruitment – Recognised as an experienced and organised scribe. Being on interview panels, note taking, preparing and writing individual and comparative analysis reports, assisting government selection panels with deliberation, undertaking reference checks, and providing feedback to applicants all in a timely manner.
· Support Work – Recognised as a team all-rounder. Steps into role challenges to support the team, including reports, invoicing, case management, management support, client files, and assessments.
· Customer Service – Consistently recognised for superb customer service ability. Top performer for customer satisfaction, dedicated to exceeding client demands. Talented and polished at customer and client interaction, able to identify and then address clients’ needs and concerns.
· Work Ethic – Dedicated worker with a passion for success. Motivated and driven in the completion of all tasks. Detail-oriented, works well both independently and as part of a team. Superb multi-tasking, organisational, and time management ability. Consistently recognised for enthusiasm and positive work ethic in previous positions.