Say Hello to the Experts
Caity Rolfe
The Boss Lady
Driven by passion and a strong work ethic, Caity has built a diverse and successful career by always striving to excel in everything she does. She began working at 14 and undertook school-based apprenticeships from Year 9, graduating Year 12 with eight qualifications and two business apprenticeships completed.
Her professional journey started in the accounting sector before she transitioned into real estate in 2017, joining one of Canberra’s leading agencies. Throughout her career, Caity has earned multiple promotions and continually enhanced her expertise through ongoing education, including formal qualifications in Business, Leadership & Management, Human Resources, and Xero accounting software. She is currently furthering her studies in Accounting and Bookkeeping.
In 2024, Caity launched her own business, driven by a desire to support small businesses and entrepreneurs to achieve sustainable growth. Her approach centres on integrity, efficiency, and a genuine commitment to helping clients succeed.
With a broad skill set spanning HR and people management, operations, business planning, finance and compliance, IT and administration, as well as marketing and social media, Caity is a proactive leader who leads by example and welcomes feedback. She anticipates challenges before they arise and dedicates herself fully to supporting her clients and team members—celebrating their successes as if they were her own.
Her professionalism and dedication have been recognised nationally. Caity was a finalist for the 2024 Real Estate Business ‘Operations Manager of the Year’ award out of 664 submissions and runner-up for the 2023 Real Estate Institute of the ACT’s ‘Operational Leadership Person of the Year.’ These accolades reflect her unwavering commitment and passion for her work.
Coco ‘Huff N’ Puff’ Rolfe
Business Pawfessional aka The Real Boss
Coco possesses significant expertise in overseeing tasks, giving instructions, and ensuring a positive client experience with her cheerful and approachable demeanour.
Jayme-Lee Watson
Business Professional
With over 15 years’ experience in a range of administrative roles, Jayme has obtained quite a unique skillset.
She started working in her family’s food van business at a young age and learning business concepts has paved her pathway of learning. Graduating year 12 in 2008 she went on to Start a traineeship completing a double diploma in business and management while working a variety of roles in the automotive industry. In 2016 she went into a NFP role and was the administration lead in successfully implementing a family-based support program in the ACT and worked with them until 2022 where she decided to expand her career knowledge into scribing and recruitment.
Jayme is willing to learn and has undertaken a wide variety of courses and webinars to stay up to date. She is not afraid to ask questions, research or problem solve to gain further knowledge and further develop her skills in administration, recruitment, customer service, policy and procedures, operations and business planning, Work health and safety.
Jaymes has been recognised and commended by her previous employers for her Administration abilities, organisation, time management, team support, customer service and work ethic.
· Administration – Superb logistical and administrative ability, savvy with a variety of computer programs, Adept at managing multiple simultaneous projects, Capable of managing appointments, records, template creation, minute taking, policy and procedures, as well as attending to product/part orders.
· Remote Scribing and Recruitment – Recognised as an experienced and organised scribe. Being on interview panels, note taking, preparing and writing individual and comparative analysis reports, assisting government selection panels with deliberation, undertaking reference checks, and providing feedback to applicants all in a timely manner.
· Support Work – Recognised as a team all-rounder. Steps into role challenges to support the team, including reports, invoicing, case management, management support, client files, and assessments.
· Customer Service – Consistently recognised for superb customer service ability. Top performer for customer satisfaction, dedicated to exceeding client demands. Talented and polished at customer and client interaction, able to identify and then address clients’ needs and concerns.
· Work Ethic – Dedicated worker with a passion for success. Motivated and driven in the completion of all tasks. Detail-oriented, works well both independently and as part of a team. Superb multi-tasking, organisational, and time management ability. Consistently recognised for enthusiasm and positive work ethic in previous positions.